Helpdesk and Onsite Support
Need technical assistance, then we can supply fast and efficient remote assistance for 95% of requests we receive. For the times onsite is more practicle, we can organise to dispatch a technician usually on a time and priority that suits you.
Our trained technicians can compliment your own in-house support team or provide an economical solution for your helpdesk.
We have a flexible support program that we can build to accommodate most business sizes and structures. Whether you need a casual or a highly managed support program, we can customise a support service that targets the platforms that are integral to your operation.
One of our strengths is in the management of vendor services for a business, by representing the business to bring about the most efficient solution or service.
Remote Services Monitoring
Visinet IT Monitoring has the benefit of resolving pending system problems sooner, before they become more serious. Once we are alerted to a system event or condition our team are able to take action to overt lengthy downtime.
24x7 Support Access
For many businesses 7am-7pm is more than adequate, and for others we supply 24×7 support packaged with our support plans and giving you assurance that your business team can keep operating to meet your demanding deadlines and schedules.
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