VisiNet helpdesk serves to log and schedule your job requests, tracking each request to completion. Our team are available to tend your your technical needs anytime ensuring your business remains operational and productive.
Should your request be urgent please contact us immediately;
t. 02 9890 7965 - Business Hours (8:30am - 5pm AEST)
t. 02 9962 4470 - After Hours
Please enter your job details below and then submit to the VisiNet Helpdesk. Our team will schedule your request for action. You should receive a confirmation email promptly on receipt of your lodgement.
| Name: | ||
| Company: | ||
| Contact Number: | ||
| Description: | ||
| Priority: | ||
| Detailed Description: | ||
| Priority: | |||
|
|
Urgent |
4 Hrs |
Server Down, or site critical impact, (CALL 02 9890 7965 Immed) |
|
|
High |
8 Bus Hrs |
System failure not critical, or mission critical business function is down |
|
|
Medium |
N.B.D |
Workstation repair or outage that is not critical to business |
|
|
Low |
36 Bus Hrs |
All other unscheduled requests |